News

US Airways investigating pornographic tweet sent to complaining customer

US Airways investigating pornographic tweet sent to complaining customer

FLY THE FRIENDLY SKIES: US Airways issued an apology on Monday immediately after deleting the tweeted photograph of a naked woman lying on a bed with a toy airplane between her legs, said Davien Anderson, spokesman for US Airways. Photo: Reuters

By Curtis Skinner

(Reuters) – US Airways said it was investigating a pornographic tweet on Tuesday sent on its Twitter account in response to a customer complaint about a flight delay, which went viral on social media.

US Airways issued an apology on Monday immediately after deleting the tweeted photograph of a naked woman lying on a bed with a toy airplane between her legs, said Davien Anderson, spokesman for US Airways.

By Tuesday morning, the apology had been retweeted nearly 13,000 times and social media was flooded with jokes and gripes about the image.

Anderson said US Airways, part of American Airlines Group Inc, was investigating the mishap. So far it has determined that the photo was originally posted to its Twitter feed by another user, but was inadvertently included in its response to the customer.

“We apologize for the inappropriate image we recently shared in a Twitter response,” Anderson said in an emailed statement.

“We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future,” he said.

US Airways tweeted the photo to the Twitter alias @ElleRafter, according to an archived image of the tweet, which has since been deleted.

The customer, whose @ElleRafter Twitter page includes the tag line “(Complaining) several times a year since 2009,” did not immediately respond to request for comment.

The @ElleRafter Twitter page’s timeline includes a raft of consumer criticisms, ranging from UPS drivers who failed to knock on the door when dropping off packages, to the restaurant chain Red Robin failing to offer honey mustard, to the Portland Police Department’s lax enforcement of crosswalk safety.

The most recent grievance appeared to be about Sunday evening’s US Airways flight 1787 from Charlotte, North Carolina to Portland, Oregon. According to FlightAware.com, which tracks air traffic, the plane departed about an hour late.

(Reporting by Curtis Skinner; Editing by Barbara Goldberg and James Dalgleish)

Latest Headlines

in Local

Maine Heating Prices Continue to Drop

Fresh
GENERIC COUNTERFEIT MONEY

A state of Maine survey indicates the average price of heating oil has dropped 4 cents over the past week to the lowest heating season price recorded in three years.

in Local

3 Whooping Cough Cases at Anson School

Fresh
GENERIC SCHOOL

Three cases of whooping cough have been confirmed at an Anson elementary school and district officials have organized a public meeting to discuss prevention and response measures.

in Local

Gardiner Man Pleads Guilty To Robbing Pharmacy

Fresh
GENERIC PILLS

PORTLAND, Maine (AP) - A Gardiner man who robbed a Bridgton pharmacy of prescription painkillers on Thanksgiving Day last year has pleaded guilty.

in Local

2 East Millinocket Residents Face Drug Charges

GENERIC METH

EAST MILLINOCKET, Maine (AP) - Two people have been arrested on charges that they were running a methamphetamine lab in East Millinocket.

in Local

Theft Charge For Ex-New Hampshire And Maine Fire Chief

GENERIC INVESTIGATION LARGE

FARMINGTON, N.H. (AP) - The former fire chief in Farmington has been indicted on charges he stole at least $1,500 in town funds.