David Flanagan, Executive Chairman of CMP Announces Enhanced Customer Service Guarantee, Offering Bill Credits for Errors and Missed Appointments. Effective this week, CMP will provide a $25 credit if a bill is late, or if the balance due is inaccurate. The company will also issue a $25 bill credit if it misses a scheduled service appointment without notifying the customer at least four hours in advance.
If a customer schedules a new service connection and CMP misses the scheduled connection date, the company will cover the delivery charge on the first month’s bill, up to $250.
Read new Customer Service Guarantee here.
As of May, 99.94% of bills sent out since the beginning of 2020 were accurate and on time, surpassing the current, stringent requirements standards set by the Maine Public Utilities Commission.
