Danny speaks to Nikki Williams, Program Director of 211 Maine, to celebrate the organization’s 20th anniversary. 211 Maine, designated by the FCC in 2000, provides free, confidential access to local resources for various needs, including mental health, food pantries, and emergency heating assistance. The service, available 24/7, has handled over 1.3 million calls since its inception. Key partnerships with the State of Maine, the Opportunity Alliance, and the United Ways of Maine have been crucial to its success. Recent initiatives include a partnership with AARP Maine for caregiver support and efforts to enhance emergency response capabilities.