AUGUSTA, Maine (AP) Maine’s state-run health insurance marketplace encountered problems for consumers and brokers during its first few months in operation, but also enrolled 10 percent more people than the previous year.
The state’s new marketplace started in November, and open enrollment wrapped up last week.
State officials told lawmakers on Tuesday that the problems they’re looking to fix include technical issues that caused slow response times, as well as call center workers sometimes having difficulty solving complex questions or following up with consumers, The Bangor Daily News reported Wednesday.
Insurance brokers had hard time with the website at times, as well as dealing with complex tax structures in a household.
